Plant And Consumable Services Ltd (PACS)
"I found the staff to be extremely knowledgable, helpful and efficient. They were a pleasure to work with."
Plant and Consumables Services Limited (PACS) is a leading, independently owned, plant hire and consumables organisation. It provides total supply solutions to large blue chip companies working on power utility, petro-chemical and major industrial construction sites throughout the UK and Europe.
The solution that ZebraHosts set up near Newcastle upon Tyne in the North East of England provides a central location to access and back up important documents, allows staff to read e-mails and supports the crucial software designed by PACS that logs transaction processing.
ZebraHosts purchased, installed and configured the equipment, working with PACS to set up a Virtual Private Network between PACS’s head office and their client's site near Newcastle. ZebraHosts worked with a client onsite to setup a small business server along with the backup and configuration of their router, UPS and backup system. ZebraHosts worked alongside PACS and liaised with their client to ensure the installation went smoothly.
ZebraHosts provides continued support and maintenance of the infrastructure with their IT Support Service. Support can be provided remotely or by physically arriving on site to configure equipment or fix any problems PACS experiences. ZebraHosts also offers ongoing support in terms of consultancy, antivirus applications and software, server management - installing new software releases as and when they are released. ZebraHosts continues to protect the network that has been installed by implementing security procedures to minimise any potential software security breaches.
"We needed to find an IT company that reflected the level of professionalism associated with PACS, brought extensive expertise to the table and facilitated a positive working relationship. ZebraHosts provided all that and more. ZebraHosts' expertise is unrivalled in the region and I found the staff to be extremely knowledgable, helpful and efficient. They were a pleasure to work with."
The IT infrastructure was set up as efficiently as possible to allow PACS staff to begin work immediately. PACS and their client now have the confidence to continue developing the transaction processing procedure at the North East location. With ZebraHosts continued support service already set up, PACS have the peace of mind that their software will be supported and that they will be able to get on with the job in hand with no IT worries.